Refund policy

Return & Refund Policy

Thank you for shopping with us! We want you to love your new jewelry. If you are not completely satisfied with your purchase, we are here to help.

1. Returns & Exchanges
- We accept returns and exchanges within 30 days of the original delivery date.
- To be eligible for a return, your item must be unworn, unused, and in the same condition that you received it. It must also be in its original premium packaging.
- Due to hygiene reasons, earrings are final sale and cannot be returned or exchanged (Optional: remove this line if you do not sell earrings).

2. Non-Returnable Items
- Custom-made, personalized, or engraved jewelry.
- Items marked as "Final Sale" at the time of purchase.
- Gift cards.

3. How to Start a Return
To initiate a return, please contact our support team  with your order number and the reason for the return. We will provide you with instructions on where to send your package. Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.

4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

5. Damaged or Defective Items
If your jewelry arrives damaged or if you receive the wrong item, please contact us immediately at [Insert Support Email] with a photo of the item and your order number so we can make it right.