Shipping policy

Shipping Policy

Thank you for visiting and shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 3–7 business days 
- Express Shipping: 1–3 business days 
*Delivery delays can occasionally occur due to carrier issues or holidays.*

3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes
Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages
We pack all jewelry securely to ensure it arrives safely. However, if your order arrives damaged, please save all packaging materials and damaged goods, and contact our support team at [Insert Support Email] within 48 hours of delivery with photos so we can assist you.
If your package is marked as delivered but you have not received it, please check with your local carrier before contacting us.